VaultFrame Privacy Policy

1. Scope

This policy describes how VaultFrame handles account information, workspace metadata, support communications, billing data, and platform usage information when teams use the service.

2. Information we collect

Account details such as name, email, role, and authentication records.
Workspace data such as projects, folders, asset metadata, comments, notifications, and version history.
Operational data such as audit-oriented activity records, support requests, and service health diagnostics.
Billing and commercial records required to process subscriptions, invoices, or procurement workflows.

3. How we use information

To operate the product and provide authenticated workspace access.
To process uploads, media review workflows, notifications, and support requests.
To maintain platform reliability, prevent abuse, and investigate operational issues.
To manage billing, renewals, contracts, and customer communications.

4. Sharing

VaultFrame does not sell customer information. Information may be shared with service providers, infrastructure vendors, payment processors, or advisors only where needed to operate, secure, bill, or support the service.

5. Retention

Data is retained for as long as required to provide the service, comply with legal obligations, resolve disputes, and maintain operational records. Retention timing may vary by data type and contract status.

6. Requests